Policies

FMS Cleans is committed to ensuring digital accessibility for all individuals, regardless of disabilities. We strive to provide a user-friendly website that complies with applicable accessibility standards and guidelines. Our goal is to make our website accessible and inclusive for everyone. We are continuously working to improve the accessibility of our site to meet the needs of all users.

Payment is due upon or before arrival and same day service.

FMS Cleans is your trusted partner for top-quality cleaning services. We pride ourselves on our exceptional customer service and commitment to delivering impeccable results. We understand the importance of convenience and efficiency, which is why we offer payment options that cater to your needs. With our payment policy, you have the flexibility to settle your payment either upon or before our arrival. We value your time, which is why we also provide same-day service, ensuring that your cleaning needs are met promptly and efficiently. Experience the convenience and professionalism of FMS Cleans today and let us exceed your expectations with our exceptional cleaning services.

Late fee will be $25.00 past 12:00 PM Midnight

We work hard to deliver excellent customer service and ensure your complete satisfaction. As part of our commitment to transparency and fairness, we have implemented a late fee policy. In the event that payment is received past 12:00 PM midnight, a late fee of $25.00 will be applied. We believe in the importance of punctuality and meeting our clients' expectations, and this policy helps us maintain the efficiency of our operations. At FMS Cleans, we value your time and aim to provide a seamless experience from start to finish. Contact us today to schedule your cleaning appointment and enjoy our professional and reliable services

Payment can be paid by cash, cheque, Zelle, Cashapp or Venmo.

When it comes to payment methods, we realize the value of ease and flexibility. That's why we offer various methods to make your payment process as seamless as possible. At FMS Cleans, we accept cash, cheque, Zelle, Cashapp, and Venmo, ensuring that you have the freedom to choose the method that works best for you. Whether you prefer traditional payment methods or the ease of digital transactions, we have you covered. Experience the convenience of FMS Cleans today and let us exceed your expectations with our outstanding cleaning services. Contact us now to schedule your appointment and enjoy a hassle-free payment experience.

Additional Charges

We take pride in providing transparent and reliable service, and we want to ensure that you have a clear understanding of our pricing structure. In certain situations, additional charges may apply based on the specific requirements of your cleaning project. These charges may include extra time needed for extensive cleaning, specialized equipment, or any additional services requested beyond our standard offerings. Rest assured, any additional charges will be discussed with you upfront, ensuring complete transparency and no surprises. At FMS Cleans, we prioritize customer satisfaction, and our team is dedicated to delivering outstanding results without compromising on quality. Contact us today to discuss your cleaning needs and receive a comprehensive quote tailored to your specific requirements.

No Refunds on any services rendered.

We take pleasure in producing great results and ensuring customer happiness. To maintain fairness and transparency in our business practices, we have a strict no-refund policy on any services rendered. Our experienced team of cleaning professionals works diligently to meet and exceed your expectations, investing time and effort to provide you with a spotless and pristine environment. We are committed to resolving any concerns or issues you may have to ensure your complete satisfaction. Rest assured that we are dedicated to delivering a superior cleaning experience, leaving you with a space that sparkles and shines. Contact us today to schedule your cleaning appointment and experience the exceptional service of FMS Cleans.

Cancellation Policy.

We kindly ask for a 48- hours- notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability. We recognize that unforeseen circumstances may force you to cancel or reschedule your appointment. To ensure that we can accommodate all our valued clients effectively, we have implemented a cancellation policy. We kindly request a minimum of 48 hours' notice for cancellations or, ideally, as much notice as possible once you know you won't be able to keep the appointment time. This allows us to adjust our schedules accordingly and offer the time slot to another client. We are more than happy to work with you to find a suitable rescheduled appointment; however, please note that it will be subject to availability. At FMS Cleans, we value your time and strive to provide excellent service while maintaining a fair and efficient scheduling system. Contact us as soon as possible if you need to make any changes to your appointment, and we will do our best to accommodate your needs.